Measures to prevent the spread of infectious diseases

2020.12.25

In response to the coronavirus outbreak, Keio Plaza Hotel Sapporo is taking the following actions in consideration of the health and safety of our guests and employees and to prevent the spread of the coronavirus.

Public area

  • Hand sanitizers are available at 3 entrances, restrooms, all restaurants, and banquet halls
  • Sanitizing by wiping the escalators at regular intervals
  • Sanitizing the buttons of elevators at regular intervals
  • Limiting the number of people per elevators to 4 people basically and 6 people in busy time
  • Ventilating the air in the hotel regularly
  • Limiting the number of people to use a smoking booth

Accommodation

1. Sanitizing

  • Lobby; Sanitizing by wiping at regular intervals, every hour between 9:00 - 12:00 and 14:00 - 19:00.
    Including desk, telephone, counter, computer, vending machine, door knob, and other facilities that are frequently touched
  • Front desk; Sanitizing by wiping every time after the guest using.
    Including pen, telephone, counter, computer, room key, and other facilities that are frequently touched
  • Guest rooms; Sanitizing by wiping and spraying when cleaning.
    Wiping - Including desk, chair, pen, telephone, remote controller of TV and air-conditioning system, table, shower handle, door knob, water bottle, door bell, switches, hangers, lever in bathroom, fridge, safe box, hair dryer, kettle, brochures, shoehorn, umbrella, facility information, and other equipment that are frequently touched
    Spraying - Including bedclothes, pillows, cushions, etc
  • Guest floors - Sanitizing by wiping when cleaning.
    Including buttons of elevators, door knob, and house phone

2. Ventilation

  • Lobby; opening the doors often
  • Guest floors; opening the doors every day, and ventilating with outside air
  • Guest rooms; ventilating all the time by air-conditioning system

3. Guest services

  • Installing a thermographic camera in the lobby
  • Health check sheet upon arrival
  • Installing the plastic shields at reception desks and lobby desks
  • Social distancing around the front counter
  • Installing a humidifier with sterilizing system
  • Setting disposal gloves and antibacterial sheet in the guest rooms
  • Guiding the guests with different lines during check out time and breakfast time
  • Using a tray when handling Cash and Credit card
  • Changing all amenities and towels including unused ones after the guest check out
  • Separated cleaning of linens in guest rooms
  • Limiting the number of the people to use a smoking booth in the lobby

To keep a social distance, we are not taking same elevator with the guest. In addition, we deliver the luggage to the guest room at a later point. The guest is able to check the hotel information on the TV in the guest room.

4. Room service

  • Passing the food and beverages at the entrance of the guest room

Restaurants, Banquet, and Wedding

[Restaurants]

1. Prevention of infection by droplets
  • Wearing a face shield as needed basis
  • Installing a plastic shield at cashier counter
  • Using a tray when handling Cash and Credit card
2. Sanitizing
  • Sanitizing at regular intervals for doors, door knob, hand rail, and other facilities that are frequently touched
  • Cleaning and sanitizing in business hours, not only closed time
  • Sanitizing the tables, chairs, and menus after the guest using
  • Using a hot water high-pressure washing machine for eating utensils
  • Using a ozone sterilizer after washing for reusable chopsticks
3. Social distancing
  • Limiting the number of people using
  • Keeping space between tables and limiting to half capacity
4. Ventilation
  • Restaurant halls; ventilating all the time by air-conditioning system
  • Private rooms; opening the doors to ventilate as needed basis

[Banquet, and Wedding]

1. Ventilation
  • Banquet halls; ventilating all the time by air-conditioning system and opening the doors to ventilate as needed basis
2. Prevention of contact infection
  • Sanitizing the facilities and equipment in the banquet halls
    Including door, table, chair, cloak counter, cloak tag, microphone, and other rental equipment
  • Serving the food by hotel staff, and several staff wearing a face shield
  • Replacing the tong and chopsticks for serving at regular intervals
  • Using a tray when handling Cash and Credit card
3. Prevention of infection by droplets
  • Keeping social distance when welcoming and seeing the guest off
  • Guiding the guest at reception and rest area with social distance
  • Spacing between tables, limiting the number of people sitting, keeping space between the guest sitting areas
  • Covering the food for the buffet style and setting a lid
  • Installing a plastic shield in a meeting salon
4. Equipment arrangement available as requested basis
  • Thermographic camera, and No-touch thermometer
  • For reception use, plastic shield to prevent of droplets

*Those equipment has been limited, requesting in advance is much appreciated

Health management of employees

  • Covering coughs
  • Remaining at home when developing a fever or not feeling well
  • Wearing a mask while commuting and working, also wearing gloves as needed basis
  • Washing and sanitizing the hands when entering the hotel
  • Taking temperature and recording when coming to work
  • Avoid unnecessary business trip and overseas travel
  • Recording a location and meeting history
  • Requesting all people entering the hotel to wear a mask and sanitize the hands

Requests to the guest who uses our hotel

  • Please cooperate to wash and sanitize the hands
  • Please wear a mask to protect other people
  • Please avoid visiting the hotel when developing a fever or not feeling well
  • Please cooperate to keep social distance
  • Please keep social distance when using an escalator or an elevator
  • Please keep social distance when sitting on the chair and sofa in the lobby
  • Please keep social distance when standing in line to front desk or casher desk by representative 1 person if possible, and cooperate to use a tray when handling Cash and Credit card
  • Please inform to hotel staff immediately when not feeling well
  • Please inform to hotel in advance when using the restaurant with large group