Delivering services above and beyond
Myriad services allow our guests to enjoy an extraordinary atmosphere while feeling at home.
We pamper our guests with services that exceed their expectations.
For the rate offers with other check-in and check-out time, it takes precedence.
Parking
The hotel has a multi-story, drive-in parking garage that accommodates 300 vehicles. Directly connected to the hotel, it is easily accessible in any weather. Unlike with automated parking, drivers can pick up their cars themselves without the stress of waiting a long time to retrieve their cars.
*Car traffic is only one-way on the hotel premises. To enter the parking garage, take the road on the east side of the hotel.
(Please be noted that some GPS erroneously instruct drivers to go in reverse.)
Please leave your luggage at the main entrance as there are some stairs between the parking lift and the hotel lobby.
Parking
| Capacity Approx. | 300 |
|---|---|
| Hours | 24 hours |
| Type | Multi-story drive-in (5 stories) |
| Vehicle restrictions | Height: 2.1 m, Length: 5.0 m |
| Bus/truck parking spaces | 3 (up to 3.5 m high) - Reservations required |
| Motorcycle parking spaces | 4 large motorcycles (1F) - Reservations required |
| Accessible parking spaces | 3 (1F) - Reservations required |
Parking fee
2,000 JPY per night
*Avairable until noon of the check-out date.
(Please bring the parking ticket to the front desk.)
Wheelchair users
Accessible parking is available for wheelchair users. Please reserve in advance to secure the space.
Remarks
- For vehicles 2.1 meters or higher, we have other parking spaces available. Advanced reservation is required. Please note that parking is subject to availability on a first-come, first-served basis.
PENT SEPT (Sports & Fitness Club)
All overnight guests are welcome to use the PENT SEPT facilities (pool, gym, sauna and bathroom) for 3,300 JPY per person per use.
The minimum age for use of the PENT SEPT is 16 years.
>> See more details
In-room Service & Surprise Arrangements
Champagne
We stock half bottles of champagne.
*Reservations are required 3 days in advance.
Bouquets and Flower Arrangements
Bouquets and flowers can be arranged according to your budget.
Please let us know your preferences of color and arrangement.
*Reservations are required 3 days in advance.
In-room Service
Breakfast : 7:00am - 11:00am
Dinner : 5:00pm - 9:30pm
*In-room service breakfast requests need to be made by 9:30 the night before.
Service Option
Optional Service
Laundry Service
We provide laundry and press service including express delivery. For details, please ask our staff.
Please note that some laundry service will be closed irregulary.
Massage
In-room massage is available between 1 p.m. and 8 p.m. for a fee.
*The photo is for illustrative purposes only.
PENT SEPT
(Sports & Fitness Club)All overnight guests aged 16 or older are welcome to use the PENT SEPT facilities (pool, gym, sauna and bathroom) for 3,300 JPY per person per use.
Early Check-in
We offer an early check-in service for an additional charge of 1,000 JPY (or 3,000 JPY for Plaza rooms) per person per hour.
Early check-in is subject to availability.Please contact us in advance.
*The prices include tax and service charge.
Late Check-out
We offer a late check-out service for an additional charge of 1,000 JPY (or 3,000 JPY for Plaza rooms) per person per hour.
A full amount of room charge (rack rate) may apply to the check-out after 6 p.m.
Late check-out is subject to availability. Please contact us in advance.
*The prices include tax and service charge.
Express Check-out
Settlement of the bill on the day before departure makes your check-out easier by dropping your keycard in the dedicated box.
Please let us know at the front desk if you would like an express check-out service.
Luggage Storage Service
Before Check-in or After Check-out, We can hold leave luggage at no charge. Please feel free to ask our staff in the lobby or at the front desk.
We also keep your luggage delivered by courier. For the shipping address, please refer to the following.
c/o Front Desk, Keio Plaza Hotel Sapporo
2-1, North 5 West 7, Chuo-ku, Sapporo, Hokkaido, 060-0005
*The shipping label should include the full name of the guest (in English) and the check-in date.
Items Provided
Items Available Upon Request
Kids’ Items Available
Upon RequestVarious baby and child items are available upon request.
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Business
ServicesWe offer various free and fee-based business services.
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Barrier-Free Service
Our entire hotel is wheelchair accessible. Wheelchairs, bath items and other items are available upon request.
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Humidifiers
All rooms are equipped with an air purifier with a humidifier function.
As the water tank is drained for hygienic reasons, please pour water into the tank before you use it.
Additional humidifiers are available free of charge upon request.
They are subject to availability. Please inquire ahead of time.
*The photo shows a humidifier available upon request.
Hair Irons
Both straighteners and curling irons are available free or charge. They are subject to availability. Please inquire ahead of time.
Curling Dryers
Curling dryers are available free of charge. They are subject to availability. Please inquire ahead of time.
Blankets
Blankets are available free of charge. They are subject to availability. Please inquire ahead of time.
Trouser Presses
Trouser presses, both vertical and horizontal types, are available free of charge. They are subject to availability. Please inquire ahead of time.
Desk Lamps
Desk lamps are available free of charge. They are subject to availability. Please inquire ahead of time.
Polyethylene Pipe Pillows
Polyethylene pipe pillows are available free of charge. They are subject to availability. Please inquire ahead of time.
Electric Fans
Electric Fans are available free of charge. They are subject to availability. Please inquire ahead of time.
Heaters
Heaters are available free of charge. They are subject to availability. Please inquire ahead of time.
Blu-ray Players
Blu-ray Players are available free of charge. They are subject to availability. Please inquire ahead of time.
Kids Amenities
Items Available Upon Request
Items for young children are available upon request to make their stays comfortable.
Kids’ Amenities
We have various amenities for children, including pajamas and slippers.
Tourist Information
We provide information on kid-friendly tourist spots.
Bath Amenities for Children
Bath amenities for children including bath towels and toothbrushes are available free of charge.
Cribs
Our cribs measure 110 cm long by 60 cm wide and are suitable for children under 12 months old.
Please let us know when you reserve your room, and we will have cribs ready for you free of charge.
Notes: Cribs cannot be set up in some rooms due to layout constraints. Please contact us when you make a reservation.
Infant Toilet Seats
Infant toilet seats are available free of charge. They are subject to availability. Please inquire ahead of time.
Diaper Bins
Diaper bins are available free of charge. They are subject to availability. Please inquire ahead of time.
Stroller
Strollers are available free of charge. They are subject to availability. Please inquire ahead of time.
*Guests are asked to refrain from using them in inclement weather.
Everyday Items
Daily commodities, including baby diapers (Size L only), are on sale at the souvenir shop “Erumu” on the first floor.
Business Support
Newspapers
Various newspapers are available with additional charge.
Business Service
We offer a range of business services, including a fee-based copying service and laptop rentals, as well as Internet access with additional charge.
Laptop Rentals
Laptops are available for rent for 1,100 JPY per night.
*They are subject to availability. Please inquire ahead of time.
Fee-based Copying, Printing and Fax Services
We print documents from laptops and copy or fax documents in the lobby. For more details, please ask our staff.
Travel Support
Tourist Information
Our concierges are happy to help you plan your sightseeing trip.
Rent-A-Car
There is a Toyota Rent-A-Car office on the first floor of the hotel.
> Official website
Parcel Delivery
A parcel delivery counter is on the first floor of the hotel. Delivery boxes and plastic bags are also available for a fee.
Delivery service company: Yamato Transport
Hours: 7:30 a.m. – 11:30 a.m., 3:00 p.m. – 7:00 p.m.
*Only open from 7:30 a.m. – 11:30 a.m. on Mondays
Souvenir Shop “Erumu”
This shop stocks a wide selection of Hokkaido specialties and local character-themed merchandise, and there are more some travel goods.
Early-morning Specialty Store
In addition to the offerings at the souvenir shop “Erumu,” Hokkaido specialties are on sale during breakfast hours daily in front of Glass Seasons.
New Chitose Airport Limousine Buses
Airport limousine buses arriving at and departing from the hotel. >> For details, please visit the Access page.
Shops
The hotel has various shops, including a fashion goods store, an aesthetic salon and a florist.
Foreign currency exchange machine
A foreign currency exchange machine is available on the lobby floor.
| Languages | Japanese, English, Chinese and Korean |
|---|---|
| Currencies | US dollar, Euro, Chinese yuan, British pound, Australian dollar, Taiwan dollar, Hong Kong dollar, Thai baht, Canadian dollar, Swiss franc, South Korean won, and Singapore dollar |
| Hours | 24 hours |
| Maximum amount that can be exchanged | 100,000 yen per transaction |
*You can exchange only bills (banknotes), not coins.
*You can exchange only foreign currencies for Japanese yen.
Services for “Barrier-Free” Accessibility
A “Barrier-Free” Hotel
Our entire hotel is wheelchair accessible.
Accessible Rooms
We also have accessible rooms equipped with electrically adjustable beds. For details, please ask our staff.
Nursing Care Items
A wide range of nursing care items ensure the comfort of guests with physical disabilities.
Wheelchairs Available Upon Request
Wheelchairs are available free of charge for use within the hotel. They are subject to availability. Please inquire ahead of time.
Accessible Parking
Separate from our multistory parking garage, we have additional space for accessible parking. It is subject to availability. Please inquire ahead of time.
Bath Chair with a Back
Bath chairs with a back are available free of charge. They are subject to availability. Please inquire ahead of time.
Shower Chairs (bench type)
Shower Chairs are available free of charge. They are subject to availability. Please inquire ahead of time.
Bathroom Steps
Bathroom Steps are available free of charge. They are subject to availability. Please inquire ahead of time.
Bathtub Handrail (“Main Buster”)
Bathtub handrails are available free of charge. They cannot be used in some types of rooms and are subject to availability. Please inquire ahead of time.
Bath Boards
Bath Boards are available free of charge. They cannot be used in some types of rooms and are subject to availability. Please inquire ahead of time.